CO 27 Denial Code- The expense accrued after patient insurance plan expired.
There are multiple reasons for this denial.
- Patient policy has already expired.
- Patient DOS not under the current plan.
CO 27 denial handling steps:
- Need to check on website patient policy active and expired date
- Also check the DOS on which service provided is under plan effective date or not.
- If plan is not active, check if some other insurance active on DOS, then bill claim to correct insurance
- If insurance is active and the claim denied, then need to call insurance and request for reprocess the claim due to wrongly denied.
- If not found any new insurance active, then also call to insurance and took the informtaion of new insurance, if no new insurance found then need to send letter to patient for update the insurance info, in some cases we directly bill to patient, after recieving the claim invoice patient will update the corrected info.